Call recording on VoIP is recording phone conversations and saving them as audio files. It can be useful for various reasons, including after-sales services, legal compliance, and quality control. For example, customer service representatives can listen to call recordings to identify improvement areas or resolve customer disputes. Legal professionals can use call recordings as evidence in court, and businesses can use call recordings to ensure employees’ compliance with regulations.

However, with a wide range of VoIP call or audio recording software available in the market, choosing the right one for your business can take time and effort. Some top VoIP call recording software include Callcap, Nextiva, Ooma, and many more. Each software has features, making it important to identify your business’s specific needs before selecting software. If you want to know the top VoIP call recording software and its attributes, stick with us!

Also read: How to Record WeChat Calls on All Devices? >

The Qualities of a VoIP Call Recording Services

VoIP calls recording tools have become essential to modern business communication, allowing companies to record, store, and analyze phone conversations. However, choosing the best VoIP call recording tool can be hectic, with many options. There are many factors to consider, such as features, security, storage, analytics, etc. This section will explore the key factors before choosing the best VoIP call recording tool for your business.

• Find what you need quickly: A good VoIP call recording service should have a search function that allows you to quickly and easily find specific call recordings based on a range of criteria, such as date, time, caller ID, and keywords.
• Security and conformity: It is essential to ensure that your VoIP call recording service complies with all relevant legal and regulatory requirements, including data protection laws. The service should offer robust security features, such as encryption and access controls, to protect the confidentiality of the recordings.
• Large storage space: Depending on the volume of calls you receive, you will need a VoIP call recording service that can store many Make sure you choose a service that offers enough storage space to accommodate your needs.
• Type of call recording: Some VoIP call recording services only record inbound or outbound calls, while others can record both. Make sure you choose a service that meets your specific requirements.
• Call analytics and tracking: Another sign of an ideal VoIP call recording software is that it should offer call analytics and tracking features that allow you to analyze your call data and gain insights into call patterns, call quality, and other metrics. This information can be invaluable in improving customer service and optimizing your business operations.

Top 10 VoIP Call Recording Software

It is important to consider your specific needs and budget when selecting VoIP call recording software. This article will explore the top 10 VoIP call recording software options available in the market based on their features, user-friendliness, and pros and cons. So, if you are looking for an unbiased comparison, stick with us and choose the right one for your needs.

Gemoo Recorder

As the first tool on our recommended list, Gemoo Recorder is the best option for recording VoIP calls. It has 4 professional recording modes: Screen only, Camera only, Screen & Camera, and Audio only. You can choose according to your needs.

Record Audio allows you to record audio coming from the system and Microphone. What’s more, the system sound, your voice, video sound, and music etc. can be recorded. You can also block out loud background sounds while recording, so you can record high-quality audio.

An Overview of Gemoo Recorder:

• Freely select to record your screen, your face, your voice, or all of them simultaneously. Go with your choice.
• It ensures high-quality audio and video recording with no interruptions or delays.
• You can confidently record your voice without any limitations.

Advantages

• There are two options of cloud storage and local storage to help you save local storage space.
• The interface is simple and user-friendly.
• Free to use.

Cons

• You need to log in to your account to start recording audio.

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Callcap

Callcap is a powerful call-tracking and monitoring software founded by William and Stacy Gibbs in 2001. It allows businesses to record, track, and analyze phone conversations. With Callcap, businesses can gain valuable insights into customer behavior, measure the effectiveness of their marketing campaigns, and improve their customer service. Overall, Callcap is a versatile and productive app that can help businesses of all sizes improve their customer service.

An Overview of Callcap:

• Track calls from different sources, such as print and online advertisements.
• Allows customizable dashboards to track key metrics and analyze call data.
• Uses speech analytics technology to analyze phone conversations.
• Integrates with popular business tools like Salesforce and Google Analytics

Advantages

• Call recording during VoIP.
• Streamlines workflow of the business.
• Intuitive user interface.

Cons

• Limited pricing plans.

User satisfaction:

• G2: N/A
• Capterra: 6/5 (22 reviews)

Aircall

Aircall is a cloud-based phone system that enables businesses to make and receive phone calls from anywhere worldwide. It offers a range of features designed to help businesses manage their phone communications. With Aircall, businesses can easily manage phone communications across multiple devices and locations without needing on-premise equipment or infrastructure.

An Overview of Aircall

• Allows businesses to route incoming calls to the appropriate department easily.
• Queues incoming calls when all agents are busy.
• Allows businesses to record phone calls for quality control and training purposes.
• Provides detailed analytics on call activity, like call duration and outcomes.

Advantages

• Offers international phone numbers to international users.
• Integrates with various popular business tools like Salesforce, Slack, etc.

Cons

• reliant on stable internet connectivity

User satisfaction:

• G2: 3/ 5 (732 reviews)
• Capterra: 3/ 5 (345 reviews)

RingCentral

Looking for yet another best tool? RingControl is your answer, as it helps users manage and align their workflow and streamline processes by enhancing collaboration and communications methods. The platform offers a range of features, including call routing, voicemail, etc. With its user-friendly interface and powerful integrations, RingCentral is trusted by businesses of all sizes, from small startups to large enterprises, across various industries.

An Overview of Nextiva

• Able to host video conferences with up to 200 participants.
• Allows team members to communicate in real time and collaborate on projects.
• Ensures reliability and reduces the risk of communication downtime or disruptions.

Advantages

• Provides flexibility by allowing users to work from anywhere on any device.
• High scalability.
• Cost-effective range of pricing plan.

Cons

• May need to invest time and resources into training team members.

User satisfaction:

• G2: 9 / 5 (652 reviews)
• Capterra: 2/ 5 (1061 reviews)

Nextiva

Introducing Nextiva, a cutting-edge communications company that offers a wide range of services. Their innovative solutions help users increase productivity and reduce costs, so they can focus on what matters – growing the business. It is committed to providing exceptional customer service and support, ensuring your communication needs are met at every step. So why wait? Experience the power of Nextiva and take your business to the next level today!

An Overview of Nextiva

• Allows you to host virtual meetings with your team, clients, and partners.
• Provides analytics and reporting tools to help track and measure performance.
• Allows users to record their VoIP calls.
• Manages customer interactions and relationships.

Advantages

• The cloud-based system eliminates the need for expensive hardware and maintenance.
• Accessible from anywhere with an internet connection.
• advanced features such as voicemail-to-email, call queuing, and more.

Cons

• It does offer customer support.

User satisfaction:

• G2: 4/ 5 (1849 reviews)
• Capterra: 1/ 5 (211 reviews)

Ooma

Ooma is a state-of-the-art platform designed to provide high-quality and reliable voice and messaging services and other features such as call recording, virtual fax, and video conferencing. It is a reputable provider of cloud-based Voice over Internet Protocol (VoIP) phone services with advanced communication tools suitable for individual and business users.

An Overview of Ooma

• Has advanced audio technology that delivers crystal-clear voice quality.
• The cloud-based platform makes it easy to scale up or down as business needs change.
• Offers a range of call management features, including call routing, call blocking, etc.
• Allows users to make and receive calls and messages from their smartphones.

Advantages

• Cost-effective alternative to traditional phone services.
• Offers high customer support, with 24/7 phone and email support.
• Provides high reliability, with multiple data centers and redundant infrastructure

Cons

• Setting up Ooma’s system can require some technical knowledge.

User satisfaction:

• G2: 7/ 5 (84 reviews)
• Capterra: 5/ 5 (165 reviews)

Cube ACR

Are you still looking for the best mean of call recording for your business? This tool will help you with every requirement starting from legal compliance, quality assurance, or personal reasons; Cube ACR provides a reliable and easy-to-use call recording solution that can help users stay organized and informed. This highly rated and popular call recording app is also available for users of iPhone and Android.

An Overview of Cube ACR

• Automatically records incoming and outgoing calls without manual intervention.
• Offers privacy and security features like password protection, hiding recordings, etc.
• Provides a user-friendly interface for managing recorded calls.
• Integrates with popular messaging apps like WhatsApp, Skype, and Viber.

Advantages

• Requires no technical knowledge to use.
• Allows users to back up their recordings to popular cloud storage services.

Cons

• The free versions may limit the duration of recordings.

User satisfaction:

• G2: N/A
• Capterra: 5/5 (2 reviews)

LiveAgent

The smart purpose of LiveAgent is to provide businesses with a comprehensive, all-in-one help desk solution that enables them to provide efficient and effective customer support across multiple channels, including email, chat, phone, and social media. With its advanced features like real-time chat translation, social media integration, and automation, it has become a versatile tool that can help businesses of all sizes to optimize their customer service operations and grow their business.

An Overview of LiveAgent

• Provides a centralized ticket management system.
• Robust reporting and analytics tools.
• The high degree of customization.

Advantages

• Offer flexible pricing plans.
• Reliable and secure platform.

Cons

• It offers limited integration with other tools.

User satisfaction:

• G2: 5/ 5 (1439 reviews)
• Capterra: 7/ 5 (1310 reviews)

Adobe Connect

With Adobe Connect, businesses can connect with their customers, partners, and employees anywhere on any device. The platform provides a secure and reliable environment that enables users to share content, collaborate in real-time, and deliver engaging presentations, and offers a range of tools and features designed to facilitate seamless communication and collaboration.

An Overview of Adobe Connect

• Share screens with other participants.
• It offers high-quality video conferencing capabilities.
• It allows the creation of surveys to gather feedback and engage with the audience.

Advantages

• Allows to accommodate up to 1,500 participants in a single virtual room.

Cons

• Complex to navigate.

User satisfaction:

• G2: 4/ 5 (895 reviews)
• Capterra: 3/ 5 (664 reviews)

MightyCall

Are you seeking a professional and affordable virtual phone system and call recorder for your business? Look no further than MightyCall, a powerful cloud-based solution designed to help businesses of all sizes easily manage their phone communications. With its intuitive interface, reliable performance, and flexible pricing plans, it is the perfect choice for any business looking to take its phone system to the next level.

An Overview of MightyCall

• Automatically converts voicemails into text.
• It offers virtual phone numbers.
• It allows businesses to record calls for training purposes.
• It also offers advanced call routing options.

Advantages

• Excellent customer support.
• It offers a range of pricing plans to suit businesses of all sizes.

Cons

• Its call-handling capacity is limited.

User satisfaction:

• G2: 5/ 5 (124 reviews)
• Capterra: 8/ 5 (94 reviews)

Also read: Firefox Screen Recorder >

Final Thought

In conclusion, this article has shed light on the top 9 VoIP call recording software in-depth, along with the user ratings and pros and cons, helping you make an informed decision for your business. If you have experience using any of these systems, we encourage you to share your thoughts and feedback in the comments below. Your insights can help others make informed decisions and choose the virtual phone system that best suits their business needs. Thank you for reading; remember to share it with your family and friends, and we look forward to hearing from you!