Choose the plan that's right for you

Frequently Asked Questions

• If the product cannot solve my problem, am I eligible for a refund? or How to cancel subscription from Gemoo Recorder.

  We do have 30 days money-back guarantee if the software cannot help you solve your issue. And you can cancel your subscription at any time. If you want to cancel your plan, simply Contact us via email cs@gemoo.com.

• How to activate Gemoo Recorder after purchase?

  Please sign up and log into your account using the email you entered when purchasing your plan. Once logged in, your Gemoo Recorder is activated automatically.

• Do you have any discounts for nonprofits institutions?

  Yes! Please contact our team for more information.

• What’s your refund policy?

  You can contact us to ask for a refund for a one-time purchase plan within 30 days of purchase.

• How do I contact Support?

  Please contact our team via feedbak in Gemoo Recorder or email cs@gemoo.com.

• Can I get more cloud storage if I buy multiple plans?

  No. Each account can get up to 1GB of cloud storage for free, no accumulated storage from multiple purchased plans. If you need more cloud storage, please contact us for an upgrade plan for cloud storage.