Zoom is one of the most outstanding video conference tools out there at the moment. The tool outperforms others within the same industry according to recent statistics, and that’s because of the mind-blowing features it holds. With this tool, you can host 2-100 participants in critical discussion for several hours without interruption.

Fix Zoom Virtual Background Still Loading

Fix Zoom Virtual Background Still Loading

Another appealing feature you will find on Zoom is the virtual background, which is often used for business purposes to conceal your original background when you need to record video with virtual background. In addition, you can use the curtail background to promote your brand should you have one. In case you have an issue with your Zoom virtual background, we have a comprehensive guide to help you out.

How to Enable Zoom Virtual Background?

For folks who have no idea how to configure their Zoom app with virtual background, kindly apply any of the two methods below:

Enable Virtual Background in Zoom

Step 1: Ensure you have the latest Zoom app installed on your computer system, then launch it. Login to your Zoom account and the page below will show:

Locate the gear icon on the upper right corner of your screen, and click on it to open Settings.

Step 2: Scroll down the settings menu on the left sidebar and select Virtual Background.

Enable Virtual Background in Zoom

Enable Virtual Background in Zoom

Next, a dialogue labeled Choose Virtual Background will automatically pop up underneath your video.

Step 3: Select any one of the backgrounds supported by Zoom by clicking on the corresponding icon. Your background will automatically switch to your selection just as seen here:

Select a Background Supported by Zoom

Select a Background Supported by Zoom

Close the settings menu and go start or join a new meeting with a green background.

Enable Virtual Background in Zoom without Green Screen

Does your virtual background display a green screen? If so, and you wish to change it, follow the instructions below:

Step 1: Launch Zoom and login to your account using the correct details. Once you’ve gained access, tap on the Settings button at the top right corner of your computer screen.

Step 2: Select Virtual Background from the options appearing on the left sidebar, and the response page down here will come up:

Enable Virtual Background in Zoom without Green Screen

Enable Virtual Background in Zoom without Green Screen

Step 3: Untick the box next to I have a green screen and your Zoom background will automatically change. Here’s is a sample image:

Except your computer system meets all the Zoom virtual background requirements, plus you have the latest version of Zoom installed, you might not be able to deactivate the green screen.

Why Is My Virtual Background Not Loading in Zoom?

Your Zoom virtual background should load without issues. However, if it doesn’t, then there’s something wrong, and we will look at them here. But before then, let’s see some different types of Zoom virtual background not working:

Types of Zoom Virtual Background Not Loading Problems

Here are the common Zoom virtual background problems reported by most people:

Besides the problems above, here are other issues faced by users:

Possible reasons why my virtual background not working

The virtual background on your Zoom app isn’t working for the following reasons:

How to Fix Virtual Background Is Still Loading Zoom

Here are some troubleshooting techniques to fix Zoom virtual background not loading issues you are experiencing:

Restart Zoom App

Restarting your Zoom app is the first solution to fix the virtual background not loading issues. This solution helps you refresh your Zoom app, and clears the system bugs disrupting its operation.

Here’s a simple way to restart your Zoom app on a computer system:

However, if you use a mobile device, kindly minimize the Zoom page, close it, and then open again.

Check Virtual Background Settings

Are you still experiencing virtual background not loading issues on your Zoom app? There’s a possibility you haven’t enabled virtual background settings. So we advise that you check and do the needful.

Check out the stepwise guide down here to enable virtual background on Zoom on your Windows or Mac computer:

Step 1: Navigate to the Zoom page, and log in to your account. Click on the Settings button situated at the upper right corner of your screen.

Step 2: Find the Virtual Background icon on the left sidebar, and click on it to get the response page below:

Check Virtual Background Settings

Check Virtual Background Settings

However, if you cannot find the virtual background button, kindly click on the Background & Filters option to see if it’s available there.

If you still have the same error, then visit the Zoom web portal. Sometimes the virtual background icon could be disabled. Here’s how to fix that if that be the case:

Step 1: Launch the Zoom web portal and sign in to your account. Once your account opens, click on the Settings tab underneath Personal on the left sidebar.

Step 2: On the right-hand side, locate the In Meeting (Advanced) icon, and click on it.

Next, check if the Virtual Background slider is turned on. If it is, try to toggle it left and right again. However, if the slider isn’t enabled, kindly toggle the icon right to activate it.

Step 3: Lastly, check the box beside Allow use of video for virtual background, and re-login your Zoom account.

Update Zoom App

As one of the crucial services offered by Zoom, the platform updates its system frequently so as to clear bugs, and improve its performance. Users are encouraged to check and update their Zoom apps from time to time to catch up with recent improvements.

Check out the guide below to update your Zoom app on a Windows or Mac computer:

Step 1: Open your Zoom account, and click on the Profile icon at the upper right corner of your screen.

Step 2: Click on the Check for Updates button from the options that appear.

Update Zoom App

Update Zoom App

Zoom will automatically download and install the new update, if at all there’s one available.

For people with iOS, iPadOS, or Android devices, you can update the Zoom app on your device following the steps below:

Step 1: Launch App Store (for iOS or iPadOS), or Google PlayStore (for Android) on the mobile device you own.

Step 2: Enter Zoom in the search field and click on the corresponding app icon.

Step 3: If there’s a new development, the Update icon will appear near the Zoom app. Tap on the icon to download, and install.

Check Your System Requirements

Virtual background is a recent advancement on Zoom which is only available to selected computer, and mobile devices that meets the system requirements.

Care to know what the system requirements are? Simply go on the official webpage, to have a look at the requirements.

Check Video Format

Trying to use a custom video as the virtual background for your Zoom meeting session but it’s not working? There’s a possibility that the video format isn’t supported on Zoom.

Zoom supports only MP4 media format. If your custom video isn’t of MP4 format, we advise that you convert it using a video converter. HandBrake is an excellent one you could use to transform the video format without losing the quality.

Update Webcam Driver

Still experiencing virtual background not working issues on Zoom after applying the aforementioned solutions? Consider updating your webcam driver. An outdated webcam driver usually causes a video hosting platform like Zoom to misbehave.

To update the webcam driver on your computer,

Step 1: Head down to the lower left corner of your screen and enter Device Manager in the search bar.

Step 2: Next, locate and click on the Imaging Device icon. A drop-down menu with the supported webcams on your computer will come up.

Double click on any of the webcams to open the settings page for it.

Step 3: Now tap on the Drivers button at the top of the page that comes up.

Tap on Update Drivers > Search Automatically for Drivers. Webcam driver update will commence immediately. Wait until that is completed, then restart the computer.

Reinstall Zoom

Lastly, we have the reinstallation of the Zoom app as another troubleshooting solution to fix virtual background still loading issues. This solution involves the deletion of Zoom from your computer or mobile device, and immediate reinstallation.

To delete Zoom on your Windows computer,

If you use a Mac computer,

You can reinstall the Zoom app on Windows or Mac via the official website.

Frequently-asked Questions by Zoom Users

In this section, we collect a list of frequently asked questions by Zoom users.

Is it more professional to have a Zoom background?

Using a Zoom background for professional meetings has its advantages and disadvantages. While it can help maintain privacy, enhance branding, and minimize distractions, it may also present technical challenges, create a sense of inauthenticity, or lead to misinterpretation. Ultimately, the decision to use a Zoom background should be based on the specific circumstances and the expectations of the meeting.

Is a blue screen or green screen better for Zoom?

Both blue screens and green screens have their advantages and disadvantages when it comes to using virtual backgrounds on Zoom. While blue screens offer better contrast and clothing compatibility, green screens provide more versatility and better lighting flexibility. Ultimately, the choice between the two depends on your specific needs and preferences. Consider factors such as availability, desired virtual background options, lighting setup, and potential clothing interference to make an informed decision.

Can you use a blue screen instead of a green screen on Zoom?

While green screens are the preferred choice for chroma keying on Zoom, it is possible to use a blue screen with some adjustments. By understanding the limitations and making the necessary lighting adjustments, you can use a blue screen instead of a green screen on Zoom.

To use a blue screen on Zoom, you need to adjust the settings to recognize the blue color as the key. Open the Zoom application, go to Settings, and navigate to the Virtual Background tab. Here, you can manually select the color you want to key out, including blue. Experiment with different shades of blue to find the one that works best for you.

Bonus Tip. Record Screen with Virtual Background

Some users also asked ‘What I can use instead of a green screen on Zoom?’ If the above solutions fail to help you record screen with virtual background, you can use another effective tool – Gemoo Recorder to complete the recording. As virtual backgrounds have become a popular trend for recording video conferencing and online meetings, you can use this professional tool to record your screen with virtual background. It allows you to hide your messy room and add a camera effect or a portrait filter to your photo showing on the recording.

Get It Free

Now, free install Gemoo Recorder and learn how to record screen with virtual background.

Step 1. Launch Gemoo Recorder and sign in to it following the on-screen instructions. Then tap on the Screen & Camera or Camera Only feature, where you can set up a virtual background for your camera. Simply move your mouse over the camera icon and the camera settings interface will appear below.

Camera Setting Interface

Camera Setting Interface

Step 2. The Camera effects settings allow you to adjust filters, background images, and avatar shapes. Refer to the screenshot provided for visual reference.

The Camera Effects Settings

The Camera Effects Settings

Step 3. When you’ve set up the virtual background, you can apply and go to the main interface to hit the Start Recording button.

Select Screen & Camera Recording Mode

Select Screen & Camera Recording Mode

Final Thought

Zoom virtual background still loading isn’t a critical thing to fix when you have our comprehensive guide at your disposal. We’ve listed the 7 powerful techniques recommended by experts to fix virtual background still loading. Kindly select anyone that suits you today.


The Gemoo Team is committed to building products that help people effectively communicate and collaborate.