Loom, a revolutionary work correspondence application, has become the go-to solution for professionals seeking instant and efficient communication through shareable videos. With its innovative features, Loom allows users to record their screens, voice, and even their face, enabling them to share personalized videos seamlessly.

Despite its widespread acclaim, like any technology, Loom has challenges. Users have occasionally encountered issues with recording, leading to frustration and inconvenience. Fear not, as we have put up a thorough guide that addresses the most frequent issues Loom users encounter and offers workable strategies to solve them.

In the following sections, we will explore the troubleshooting techniques for Loom, enabling you to make the most of this powerful tool without any hindrances. So, stay with us as we unlock the solutions for Loom chrome extension not working issues and ensuring a smooth process for your video recording endeavors.

Also Read: How to Use a Green Screen?> 

Loom Desktop App Not Working

If you’ve recently downloaded the Loom desktop app and are facing technical difficulties, fret not. We have comprehensive solutions to get your Loom desktop app running smoothly. Read on to troubleshoot and optimize your Loom experience like a pro!


Here are some of the most common Loom desktop app not working problems:

· Webcam Recording Issue

If you encounter a problem with the Loom screen recorder, such as crashes or a static image in the webcam window while attempting to record, another installed application likely conflicts with Loom’s use of the webcam. Additionally, when you encounter an “Error while encoding” message while uploading or saving a video file, this issue is often caused by an anti-virus or firewall application.

· Sign-in Issues

Another issue commonly encountered in the Loom desktop version is related to user account sign-in problems. It can occur with a weak internet connection or the system cannot connect with the Loom server.

· Loom Desktop App Not Recording

Another problem that users might need help with with the Loom desktop application is the inability to start recording. If the recorder fails to capture the screen, you might need to adjust the recording properties in Windows to enable screen capturing.

Furthermore, if you encounter an “encoding error” while trying to transfer or save a video recording, a firewall application is most likely the cause of this issue. In such cases, adjusting the firewall settings can often resolve the problem.

· Computer Audio Recording Issue

Suppose you are facing difficulties with Loom’s desktop application not recording computer audio correctly. In that case, it is important to check both the default microphone settings and the system-level camera permissions that control which applications can access your camera.

· Not Working Problem on Mac

Mac users have faced challenges launching the Loom recorder from within the desktop application. If you encounter difficulties launching the Loom recorder from the desktop application on your Mac, consider downloading the stand-alone updated app version installer. You can run the Loom recorder as you would with any other app installed on your Mac or Windows PC, potentially resolving the issue.


Whether you’re facing recording problems, playback errors, or other technical glitches, here are some effective solutions to address common issues and get your Loom desktop app running smoothly again.

· Update The Loom App To The Latest Version

Outdated software can often lead to compatibility issues and unexpected bugs. To ensure a seamless experience with the Loom desktop app, visit the official website or your app store and download the latest version available. Updating the app can resolve many known problems and enhance performance.

· Check Your Internet Connection

Loom relies on a stable internet connection to function correctly. If you encounter issues with recording, playback, or uploading videos, verify that your internet connection is stable and has sufficient bandwidth. Consider switching to a different network or restarting your router to resolve connectivity problems.

· Clear Cache And Cookies

Accumulated cache and cookies can interfere with the app’s functionality. You can clear the cache in your Loom desktop app by accessing the settings. Look for the “Clear cache” option and follow the on-screen prompts to complete the process. Once done, restart the app to check if the problem has been resolved.

· Disable Browser Extensions

Browser extensions or add-ons may conflict with the Loom app, causing it to malfunction. Temporarily turn off all extensions in your browser and relaunch the Loom app to see if the problem persists. If the app works fine without the extensions, try enabling them individually to identify the specific extension causing the conflict.

Loom Chrome Extension Not Working

No need to worry if you encounter problems with the Loom extension on your browser. We have effective solutions to help you resolve common issues, ensuring you can get back to capturing and sharing your screen effortlessly. Let’s explore these solutions!


Below are some of the most frequently encountered issues when the Loom Chrome Extension is not functioning properly:

· Loom Video No Sound

Users widely favour the Loom Google Chrome extension due to its convenience, as it eliminates the need for a separate desktop app download. However, one common issue users encounter is the absence of sound in their recorded videos. It can be particularly disheartening, as you may only realize the problem after completing the recording and eagerly reviewing the finished video.

· Video Not Uploading

If you use Loom on a Windows computer with an antivirus or firewall application interfering with the software, you might encounter difficulties uploading videos. In such cases, we recommend temporarily turning off the antivirus application and attempting the upload again. Alternatively, if you are connected to a school or organization network restricting uploads, you may need to use a different network or consult your network administrator to resolve the issue.

· Stop Button Not Working

Once you initiate the screen recording process using the Loom screen recorder by clicking the record button, you might encounter an issue where the stop button becomes unresponsive. This problem typically arises when your computer is experiencing slow processing or has excessive background programs running, which can cause Loom to become unresponsive and fail to stop the recording as expected.

· Camera Not Working

The camera functionality within the Loom screen recorder may encounter issues if it is not properly linked to your PC or if Windows denies access to the camera. To resolve this, ensure that the application is not owned by a different user, and check that your Windows security settings allow access to the camera application. By addressing these potential factors, you can rectify the problem and enable the camera for smooth recording with Loom.


Following are the solutions for resolving your Loom Chrome Extension problems:

· Quick Reboot

If you encounter any issues with Loom while using Google Chrome, the first and simplest step is to perform a quick reboot. Restarting the device or the software can often resolve common problems. Try restarting the software, and if the issue persists, proceed to reboot your Chrome application.

· Reset Google Chrome from Task Manager

If a quick reboot doesn’t solve the problem, the next step is to reset Google Chrome from the device’s Task Manager. This action will force a reboot of Google Chrome from the background and may help resolve the issues with Loom.

· Update Loom Extension and Clear Cache

If the previous solutions haven’t resolved the Loom not working issue, try the following steps:

  1. Remove the Loom extension from Google Chrome.
  2. Download and install the latest version of the Loom extension.
  3. Clear the cache in your Chrome browser to ensure a clean slate.
  4. Restart the browser and check if Loom is functioning correctly.

Final Thought

In this comprehensive article, we have explored effective solutions to tackle common issues with Loom. From troubleshooting technical glitches to resolving connectivity hiccups, our guide empowers Loom users to regain seamless functionality and enjoy uninterrupted video recording and sharing experiences. After using these handy solutions for Loom chrome extension not working, individuals can optimize their Loom usage and focus on creating and sharing content without technical setbacks. Furthermore, must share your experiences with us in the comments section below!


Let everyone enjoy a simplified workflow of video creating, editing, and sharing.