[Updated] 8 Best Internal Knowledge Base Software
Organizations are constantly looking for ways to work more efficiently and effectively in the modern business world. Technological advancements allow companies to share confidential information and knowledge more easily and securely using knowledge-sharing tools and platforms. This is where internal knowledge base software comes in. These software solutions provide a central platform for storing, organizing, and sharing information and knowledge within an organization.
Best Internal Knowledge Base Software
Companies prefer using internal knowledge base software because it reduces the risk of knowledge retention and increases overall efficiency. However, due to the vast number of software available, knowing the best fit for your organization can take time and effort. In this article, we will introduce you to 8 of the best internal knowledge base software solutions that will save you time, so stick with us.
Table of Contents: hide
What Is Internal Knowledge Base?
What Is Internal Knowledge Base?
Do you want to know what an internal knowledge base is? Where is it used? You are at the right place! A knowledge base is a collection of information, data, and expertise organized and structured for easy access and retrieval. It can be a database, a library, a repository, or a website and is used to support and enhance decision-making, problem-solving, and learning within an organization or community.
An internal knowledge base contains a wide range of information. Its access is restricted to a limited number of members within an organization. This information is typically confidential and proprietary, including company policies, procedures, processes, technical documents, customer data, and other information specific to the organization. It is often organized in a hierarchical or categorized structure, making it easy to find and retrieve the information needed.
What Is Internal vs. External Knowledge Base?
Are you looking for the differences between internal and external knowledge bases? This part is for you! An Internal knowledge base is a database of information created and maintained within an organization and is only accessible to employees, members, or authorized personnel. On the other hand, an external knowledge base refers to information accessible to the public, including customers, partners, suppliers, and other stakeholders.
The main difference between internal and external knowledge bases is that the internal knowledge base is restricted to internal use only. In contrast, the external knowledge base is accessible to the public. The purpose of each type of knowledge base is also different, with the internal knowledge base serving to support the efficient operation of the organization and the external knowledge base serving to inform and support stakeholders.
What Are Examples of Internal Knowledge Base?
Are you looking for an internal knowledge base software for your use and want to know which one is the best? You are at the right place! With the latest technology, numerous tools and software are available today that serve the purpose of an internal knowledge base for a company or an organization. The choices may vary from a simple file-based system to complex databases and web-based applications.
Internal knowledge bases can come in several forms, including file-based systems, database systems, intranet systems for a secure internal network, wiki systems for project collaboration, artificial intelligence systems using natural language processing and machine learning, and chatbots. The type of internal knowledge base an organization uses depends on its size, complexity, needs, and resources available for implementation and maintenance. Let us look into the 8 best examples:
Notion
Are you unfamiliar with the Notion app and its applications? Look no further! Notion is an all-in-one tool to manage your team and personal tasks and is used by various companies. It is a user-friendly and versatile solution with many features, including note-taking, project tracking, databases, and many more. Its popularity is due to its simplicity and ability to centralize information, making it an essential tool for individuals and teams. Let’s delve into the key features of Notion.
Internal Knowledge Base – Notion
What Notion Is Good For:
Notion is a great tool and comes with many qualities, some of which are given below:
- It allows for real-time collaboration and sharing of information, making it easy for teams to work together on a project.
- It offers a variety of templates for common use cases, making it easy for users to get started quickly and providing the ability to create custom templates for unique needs.
- It also integrates with various other tools and services, allowing for a seamless flow of information between systems.
- It also offers a mobile app for on-the-go access to information and the ability to update and manage projects from anywhere
- It also offers robust security features, including encryption, password protection, and two-factor authentication.
Customer Ratings:
- G2: 4.6/5 (1098 reviews)
- Capterra: 4.7/5 (1272 reviews)
Nuclino
Are you unaware of the functionality of Nuclino Software? Say no more! Nuclino is a cloud-based collaboration platform that carefully handles incoming and outgoing information within an organization. It provides a platform for teams to create and manage their internal knowledge base, centralizing information in a way that makes it easy to find and access. In short, it is a great tool for transferring and storing information among peers.
Internal Knowledge Base – Nuclino
What Nuclino Is Good For:
Some of the key features of the Nuclino application are listed below:
- It offers a range of tools for organizing information, including lists, boards, tables, and wikis, making it a flexible and customizable solution.
- It offers a powerful search feature that allows users to quickly find the information they need, even in large and complex knowledge bases.
- It permits the right of Access Control permission to users.
- It also has a drag-and-drop feature, making the application easy-to-use.
- It allows sharing of files among teammates and peers.
Customer Ratings:
- G2: 4.7/5 (19 reviews)
- Capterra: 4.7/5 (41 reviews)
Guru
Want to know what Guru is and what it offers? This part is for you! Guru is a knowledge management platform that allows employees to find and access the necessary information with a few clicks and is cloud-based. It helps organizations gather information in one place and organize and share it among people.. Overall, it is an efficient software for analyzing information and daily use.
Internal Knowledge Base – Guru
What Guru Is Good For:
Guru is a widely known application due to its useful features, some of which are mentioned below:
- Guru’s Smart cards allow teams to easily store and manage information in a compact and organized format.
- It provides analytics and reporting on the sharing and usage of knowledge, allowing teams to measure the impact of their knowledge management initiatives.
- It offers interactive tutorials to help users get started quickly.
- It also offers a knowledge marketplace that allows teams to share information and best practices with other organizations.
Customer Ratings:
- G2: 4.7/5 (1458 reviews)
- Capterra: 4.6/5 (85 reviews)
HappyFox
Are you looking to know about the functionality of HappyFox? You have come to the right section! HappyFox is a customer service platform that corporates organizations in managing customer support operations. It offers a range of features for managing support tickets, including an intuitive ticketing system, a self-service knowledge base, and a robust set of reporting and analytics tools, making it a perfect tool for organizations.
Internal Knowledge Base – HappyFox
What HappyFox Is Good For:
HappyFox is an all-in-one bundle due to the following key features:
- It supports communication through multiple channels, including email, phone, live chat, and social media, making it easier for organizations to connect with customers
- It provides various collaboration tools, including internal notes, assignments, and comments, allowing support teams to work together effectively.
- It is also highly customizable, allowing organizations to tailor the platform to their specific needs and workflows.
- It shows device supportability towards mobile phones.
Customer Ratings:
- G2: 4.5/5 (126 reviews)
- Capterra: 4.6/5 (90 reviews)
Zendesk
Wondering what the Zendesk application is and what are its use cases? Let us help you! Zendesk is yet another cloud-based customer service platform that can scale with a business’s needs and aims to provide an extensive and easy-to-use customer service solution with numerous features for managing customer support operations.
Internal Knowledge Base – Zendesk
What Zendesk Is Good For:
Zendesk is an essential tool for organizations due to the following key features:
- It offers an AI-powered chatbot that can handle routine customer inquiries.
- The platform enables support teams to switch between channels dynamically.
- It also provides tools for tracking time spent on tickets, making it easier to manage
- It allows reporting and analytics capabilities to help support teams understand how they’re performing.
Customer Ratings:
- G2: 4.3/5 (5485 reviews)
- Capterra: 4.4/5 (3467 reviews)
HelpJuice
Need help knowing what HelpJuice is? You do not have to worry anymore! HelpJuice is a knowledge management software that enables users to create a searchable database of answers to frequently asked questions, how-to guides, company policies, and procedures. Besides, it helps companies and organizations cluster their knowledge and make it easily accessible to their employees, customers, and other stakeholders.
Internal Knowledge Base – HelpJuice
What HelpJuice Is Good For:
HelpJuice helps its users with the following important features:
- It includes features for managing user access and permissions, making it easy to control who has access to which information.
- It can be integrated with other tools and systems, such as customer service platforms.
- It allows multiple users to contribute and edit articles and includes features for managing approvals
- It offers an easy-to-use user interface
Customer Ratings:
- G2: 4.4/5 (15 reviews)
- Capterra: 4.7/5 (92 reviews)
Document360
Need to get 360-degree information about Document360? This section is for you! Document360 is a software-as-a-service (SaaS) solution in which both internal and external users can benefit themselves with this easy-to-use tool to construct a comprehensive and efficient self-service knowledge base, publicly or privately. As a knowledge management tool, it enables the creation and real-time management of articles and other types of content.
Internal Knowledge Base – Document360
What Document360 Is Good For:
The well-known Document360 comes with immaculate features, some of which are:
- It provides a user-friendly interface for creating, organizing, and managing articles, documents, and other types of content.
- It has an option for more than one user to share and collaborate content between themselves.
- It allows itself to be integrated with other popular tools, including chatbots and language models.
- It also offers a range of customization options for branding and design, including the ability to create a custom theme and apply custom CSS.
Customer Ratings:
- G2: 4.7/5 (306 reviews)
- Capterra: 4.7/5 (144 reviews)
ProProfs Knowledge Base
Want to get more knowledge about the infamous ProProfs Knowledge Base? ProProfs Knowledge Base is more than just a simple platform for creating and managing a self-service knowledge base. It offers its users various unique features, such as advanced search options, customizable templates, and many more. This makes it the solution you’ve been searching for with countless features.
Internal Knowledge Base – ProProfs Knowledge Base
What ProProfs Knowledge Base Is Good For:
What makes ProProfs Knowledge Base special are its features, such as:
- It provides exceptional customer support with ProProfs Live Chat, Help Desk, and surveys.
- It enables you to keep your knowledge base public or private.
- It allows peers and teammates to share their viewpoints and assign roles.
- It also provides an SEO-based advanced search engine.
Customer Ratings:
- G2: 4.6/5 (26 reviews)
- Capterra: 4.6/5 (25 reviews)
Final Thought
To conclude, an internal knowledge base binds the company members together and keeps the information in one place, safe and sound. Today, many software are available that serve the purpose of an internal knowledge base. Choosing the right one for your organization can be strenuous and require time and effort. We hope this article helped you choose the perfect fit for your organization, and if it did, remember to share it with your family and friends. If you still have questions, feel free to share them in the comments below.
