With the rapid pace of technological advancements and increasing data, effective EKM is more important than ever. Enterprise Knowledge Management is a critical aspect of modern business operations. It involves systematically collecting, organizing, and disseminating information to drive better decision-making and improve overall performance. With such tools, you can now unlock the full potential of your organization’s information and knowledge.

However, finding the right tool has become difficult because of so much software out there. But to help you, we’ve listed the best Enterprise Knowledge Management programs with their features in this article. Let’s get started now!

Also read: Open Source Knowledge Base Software >

What is Enterprise Knowledge Management?

EKM is a systematic way to manage and exploit an organization’s collective knowledge and information assets. It entails gathering, organizing, and disseminating information inside an organization to maximize its value and facilitate improved decision-making. In the company, a knowledge management system (KMS) assists and facilitates this process.

A knowledge management system (KMS) is a technology-based platform or set of tools intended to assist EKM operations. It is a centralized repository for collecting and organizing information and knowledge, allowing workers to quickly discover and access the information they need to do their tasks efficiently.

Why Use Enterprise Knowledge Management?

There are several compelling reasons why businesses should utilize Enterprise Knowledge Management. EKM contributes to providing appropriate information to the right people at the right time. EKM lowers the time and effort necessary to discover and utilize information by offering a centralized repository for storing and accessing information. EKM promotes cross-functional cooperation by encouraging knowledge exchange and collaboration.

Organizations can achieve a competitive advantage by using their knowledge and information assets, generating innovation, and enhancing performance. By offering a systematic method for managing and preserving information, EKM can assist firms in meeting regulatory requirements and industry standards. EKM can result in considerable cost savings for enterprises by lowering the time and effort necessary to access and utilize information.

Best 7 Enterprise Knowledge Management Tools

Here, we’ll collect 7 enterprise knowledge management tools for you.

ClickUp

ClickUp is a project management and productivity application that has the potential to play a significant role in Enterprise Knowledge Management. It offers a single platform for organizing, storing, and accessing information and knowledge, as well as facilitating team collaboration and communication. The user interface and configurable capabilities of ClickUp make it simple for enterprises to utilize and incorporate into their current EKM procedures. Advanced capabilities such as task management, time monitoring, and resource planning are also available, which can assist firms in optimizing processes and improving overall efficiency.

Supported Platform: Windows, Mac

What ClickUp Good Is Best For

• ClickUp Docs allows you to create professionally-looking data repositories easily.
• Cooperative detecting and editing allow you to work with a group.
• Use nested pages to organize content visually; add headers, tables, lists, media, and more.
• You can make public or private connections and control who has access to them.

Customer Ratings

• G2: 4.7/5 (5730 reviews)
• Capterra: 4.7/5 (3553 reviews)

Document360

Document360 facilitates team collaboration by providing a centralized online forum for writers to share, debate, and evaluate drafts of their articles. Document360 is a great safeguard against overwriting previous work. Markdown assistance, versioning and rolling back, preview performance characteristics, AI-powered lookup, and more are just some documentation, classification, editing, and branding features in Document360. This knowledge base platform lets users create and publicly release self-service sources of knowledge or help hubs. The ability to save several versions of an article allows users to see how their article will appear to the public in preview mode.

Supported Platform: Windows, Android

What Document360 Good Is Best For

• Provide your customers with access to AI-powered search via an advanced, real-time platform.
• The Knowledge-Based Portal comes with several useful tools, such as a category manager, statistics, and editor.
• Knowledge-based sites allow customers and workers to build their unique databases.
• A Document360 integration is possible through the REST API.

Customer Ratings

• G2: 4.7/5 (360 reviews)
• Capterra: 4.7/5 (144 reviews)

Bitrix 24

Information management and dissemination are simplified using Bitrix 24, a free and open-source knowledge base. It has features that can simplify your job and boost your efficiency. Bitrix24’s open-source technology makes it easy to tailor your KB to your specific needs. Integrating it with other applications can increase a knowledge base’s potential. Bitrix24 is an all-in-one platform for managing your contacts, agreements, assignments, and projects. It allows users to create and customize a mind map that includes complex functions like task management, resource allocation, and more.

Supported Platform: Windows, Mac, iPhone.

What Bitrix 24 Good Is Best For

• The informational backbone for teams and endeavors.
• Different teams and projects can access separate knowledge sources.
• The flexibility to make changes to existing layouts to suit your purposes.
• Conversation and activity logs can be searched for quick reference.

Customer Ratings

• G2: 4.1/5 (488 reviews)
• Capterra: 4.1/5 (633 reviews)

ProProfs

Use ProProfs to create an internal and external knowledge base, a publishing portal, and a help desk all in one place. Collaborating and integrating with others is a priority at ProProfs. If your team is just getting started with ProProfs, they can use the platform’s extensive collection of pre-written and pre-designed themes to speed up the initial planning phase. After then, you can easily change the program’s look by changing the font, accents, and other visual aspects. 90 different languages are available for use, demonstrating the importance placed on localization.

Supported Platform: Windows, Mac, Android, iPhone.

What ProProfs Good Is Best For

• It’s like using Microsoft Word, so you can easily write and revise.
• Reports that provide valuable insight into the performance of articles can be used to enhance quality.
• An intelligent search engine that returns accurate results quickly.
• Forty or more open-source database layouts.
• Capabilities and assignments that facilitate teamwork and cooperation.

Customer Ratings

• G2: 4.5/5 (31 reviews)
• Capterra: 4.6/5 (52 reviews)

Knowmax

Knowmax is an artificial intelligence (AI)-driven knowledge management platform that helps businesses boost employee and customer retention and satisfaction. Anyone in the company can utilize it because of its one-of-a-kind interface. In a knowledge hub, a team’s collective work is collected, organized, and made accessible to team members. By compiling everyone on the team’s content into a single knowledge graph, Knowmax makes it easy to access related information in various media formats. If you need to access certain information without delving too far into the text, this tool can help you do it fast and easily.

Supported Platform: Windows, Mac, iPhone, Android.

What Knowmax Good Is Best For

• Make standard operating procedures accessible.
• Providing search results quickly and accurately.
• Locate relevant background data in a flash.
• All your content can be found in one place.
• Easy access to self-help resources with zero friction.

Customer Ratings

• G2: 4.6/5 (17 reviews)
• Capterra: 4.8/5 (5 reviews)

HelpJuice

Small, medium, and big businesses can use HelpJuice, a cloud-based knowledge management platform, to create and manage their internal knowledge bases. With Helpjuice, businesses can save all their knowledge in one place, where anybody in their organization can easily access it. A knowledge base, such as the one offered by Helpjuice, promotes and allows consumers to self-serve, clarify questions, and address problems without contacting a support staff member. The search feature and ability to personalize tools and settings are just the beginning; businesses can also brand the knowledge base with their graphics and logos.

Supported Platform: Windows, Mac, Android

What Good Is Best For

• The program reduces the need for expensive customer support departments by allowing customers to find answers.
• Advanced analytics tools provide for better data visualization, which in turn yields more actionable intelligence.
• Helpjuice allows users to tag documents and organize content into groups.
• Helpjuice’s features, such as user access limits, make it a good fit for distributed teams.

Customer Ratings

• G2: 4.4/5 (15 reviews)
• Capterra: 4.7/5 (92 Reviews)

Sabio

Sabio is a cloud-based knowledge management solution that gives customer service businesses one central hub for handling several data types. They aim to provide an intuitive UI, individualized reporting, and many integrations, all of which contribute to an effective information management system. Sabio has modules for maintaining and modifying roles in addition to those for use by customer service agents. By using SABIO’s straightforward user management features, administrators can define users’ various permissions, responsibilities, and expiration periods. Regarding editing, Sabio promotes activity alerts, collaboration, and feedback collection.

Supported Platform: Windows, Mac, iPhone.

What Sabio Good Is Best For

• Contains pre-made layouts for knowledge trees which editors can use as a starting point for creating interactive diagrams.
• Offering guidance and assistance with editing and notifying users when fresh content has been contributed.
• Promotes content rating and review for editors’ use in making improvements.
• Allows users to quickly find the information they need using an advanced search feature.

Customer Ratings

• G2: N/A
• Capterra: 4.8/5 (5 Reviews)

Final Thought

Enterprise Knowledge Management is a critical component of today’s company processes. Organizations can unleash the full potential of their information assets and drive innovation and development with the appropriate tools and procedures in place. As the world becomes more data-driven, the relevance of EKM will only increase. We hope this post has given you a thorough understanding of what the Enterprise Knowledge Management tool is, why it is essential, and what tools and solutions are available to help you implement it. Furthermore, we strongly urge you to share this post and leave any queries in the comments section.