Today, your company must have a knowledge base for your clients if you want to provide effective and accurate help. Customers and employees of the team alike will appreciate the ease with which they can access this one repository of information and conduct related searches.
Document360 is a well-liked option for developing a knowledge base; nevertheless, it is possible that it is not the most suitable solution for every company. Because of this, we have produced a list of ten other tools that might be considered alternatives, along with comparing their features and prices. Let’s start by locating the knowledge base solution most suited to your company’s requirements.
What Is Knowledge Base Software?
A knowledge base software is a beneficial tool for organizations that want to increase the efficiency of their support and onboarding procedures and minimize the effort associated with such operations. This may be accomplished by offering a consolidated repository for information. A knowledge base is a centralized database that stores information in an orderly fashion and makes it simple for users to retrieve that information.
It can store and share various information, such as product documentation, corporate regulations, troubleshooting manuals, and many more. The creation and upkeep of a knowledge base are made easier with the assistance of a technology known as knowledge base software. In addition to searching, collaborating, and doing analytics, it offers features and tools that enable information to be arranged and presented in a manner that is understandable and user-friendly.
Document360 is a knowledge platform hosted in the cloud that enables organizations to build and manage a knowledge base for their employees, their clients, and other stakeholders. It provides various features and tools that can assist you in organizing and presenting information in a way that is understandable and straightforward. Some of these features and tools include customizable templates for creating articles and documentation and a search function that assists users in locating the information they require promptly, tools for team collaboration that enable several people to add to and update the knowledge base simultaneously.
Using Document360, you can construct a complete resource allowing your clients and team members to access information on your company’s goods, services, and policies. Customers can obtain solutions to their issues independently with this helpful tool, which in turn, lessens the burden of customer support employees.
Let’s take a look at the following list of powerful technologies that may be utilized as an alternative to Document360:
Slite is a communication and document management tool hosted in the cloud and geared for teams. It allows users to create and share notes, papers, and other forms of material, as well as communicate in real time with other members of their teams. Slite is a platform designed for groups who are searching for an easy-to-use environment in which to generate and share material, as well as collaborate on projects. Businesses often turn to it as an alternative to more conventional software applications such as Document360.
Supported Operating Systems: Windows
Atlassian is the company that created the platform known as Confluence, which is used for collaboration and document management. Documents and other material forms may be created, shared, and worked on collaboratively by several team members inside a single, centralized place. Confluence provides various tools that may assist teams in managing their work and staying organized. Businesses and teams searching for an all-encompassing platform for producing and managing documents and collaborating on projects will find everything they need in Confluence.
Supported Operating Systems: Windows, Mac, Linux
Helpjuice is an available knowledge platform hosted in the cloud that enables organizations to build and maintain a depth of knowledge for the benefit of their users and employees. It provides various features and tools that may assist you in arranging and presenting understandable and user-friendly information. You may construct a complete resource for your customers and employees to obtain information about your goods, services, and policies with Helpjuice. Customers can obtain solutions to their issues independently with this helpful tool, which in turn, lessens the burden of customer support employees.
Supported Operating Systems: Windows, Mac, Linux, Android
Zendesk is a customer care platform that helps organizations manage their customer support and engagement by providing various tools and capabilities that can be accessed via the platform. It provides a variety of items as well as answers to customer problems. Zendesk is a platform that manages customer interaction and support on a comprehensive level, and it is geared toward companies of all kinds searching for such a platform. It is often used as an alternative to conventional customer care platforms such as email and telephone help.
Supported Operating Systems: Android, iOS, Windows, MacOS
Papermind is a great Document 360 alternative designed to support remote teams. Papermind allows you to draft an article outlining the steps each team member should take. Take notes on your opinions regarding the new project. Create a written record of your concepts for a new client. Articles can be about anything that interests the author. You can now keep all your files, media, and links in a single spot, and you’ll still be one click away from your chats in Slack.
Supported Operating Systems: MacOS, iOS
KnowledgeOwl is software designed to assist corporations in creating, organizing, and disseminating their internal knowledge. It contains capabilities such as tracking user involvement with the knowledge base. This knowledge base can be customized to users’ preferences and integrated with well-known collaboration applications such as Slack. KnowledgeOwl’s primary objective is to enhance an organization’s operational effectiveness by simplifying how staff members locate and share the knowledge they require to perform their jobs effectively.
Supported Operating Systems: Windows, MacOS, Linux
Kipwise is a knowledge and collaboration tool that assists teams in arranging information, sharing it, and finding new information. It contains capabilities such as tracking user interaction with the knowledge base. This knowledge base can be customized to the user’s preferences and integrated with well-known productivity applications such as Trello and Asana, and so on. Kipwise’s primary objective is to boost an organization’s overall productivity by simplifying how people locate and share the knowledge required to perform their jobs effectively.
Supported Operating Systems: Windows, MacOS, iOS, Android
Bloomfire is a platform for managing and sharing information and collaborating that allows businesses to better tap into their employees’ knowledge and find new ways to leverage it. Knowledge base tracking, knowledge base customization, interaction with popular productivity tools like Salesforce and Microsoft Teams, and more are all part of the package. Bloomfire aims to boost workplace productivity by simplifying how workers locate and share relevant data.
Supported Operating Systems: Windows, macOS
Kbee is an add-on for Google Docs that allows you to easily build a high-quality knowledge base without sacrificing your writing experience. Writing articles and ensuring they are always current is the most time-consuming component of constructing a knowledge base. Conventional knowledge base software imposes a different authoring workflow using a rudimentary text editor. Hence, you can use Kbee to have your Docs automatically saved, then kick back and relax. Kbee will handle the rest.
Supported Operating Systems: Windows, Mac, Linux
Freshdesk is a customer care platform that assists organizations in managing client interactions across various channels. It can manage and prioritize customer support requests and capabilities such as a self-service knowledge base, interaction with famous productivity applications like Salesforce, and the ability to monitor customer queries in general. Freshdesk’s mission is to assist companies in delivering superior assistance to their customers and increase the level of happiness experienced by those customers.
Supported Operating Systems: Windows, MacOS, iOS
As you can see, Document360 isn’t your only choice if you’re looking to establish a database of institutional knowledge. Confluence, Notion, Zendesk, and Helpjuice are just a few examples. Different businesses will have different demands, so it’s important to consider all the available options before settling on one. Some choices are more appropriate for start-ups, while others are better suited for corporations. Several criteria, such as available funds, user requirements, and ease of interaction with existing tools and systems, will determine the best option for your business.