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Knowledge Management Portal – Everything you Need!


Last Updated: May. 17, 2023 | FEATURED IN: Docs

It takes a lot of work to manage a business, and when you already have plenty on your plate, finding the time to train and support new staff might seem like a burden. Every company wants its workflows to be as easy as possible since they know that happy, productive workers are key to success. That’s where knowledge management portals come in.

They are increasingly included in training programs to remove barriers to learning and productivity. A site like this is great for informing new and current workers about the company’s values, procedures, and routines. However, if you’re unaware of Knowledge Management Portal, we’ve got you covered. In this article, you’ll discover everything about the knowledge management portal, along with the finest platforms for the job. Let’s get going!

What is Knowledge Management Portal

What is Knowledge Management Portal

What is a Knowledge Management Portal?

A knowledge management portal is a one-stop platform that gives workers the information they need to perform productively. Information such as your company’s SOPs, rules, personnel records, and more could all be housed in one convenient location. A KMP is useful because it facilitates knowledge management by providing a central location for information sharing and staff education.

A knowledge management site is a central hub where customers can get help and resources. Tutorials, manuals, and frequently asked questions (FAQs) are just some of the content types found in the knowledge bases of most knowledge management portals. The customer service experience can be enhanced through self-service features integrated with knowledge management portals.

Types of Knowledge Management Portals

Goal setting is the first step in developing a KMP (knowledge management portal). You can create a knowledge management system that draws from various databases when you have a certain goal. There are primarily three types of knowledge management portals, and they are as follows:

Intranet Knowledge Management Portal

Intranet networks are also often used as the basis for knowledge management portals. An intranet is a private network that facilitates internal communication and teamwork by allowing users to easily exchange and access information and collaborate on projects, plans, and other files. It serves the same purpose as a corporate intranet.

Conventional business intranets have had a terrible name in recent years. They are often sluggish, unwieldy, unattractive, and stuffed with irrelevant information. But intranets are making a return as more cutting-edge, and user-friendly platforms join the market every. Choosing the right software is essential for a successful intranet knowledge management portal implementation.

Enterprise-Wide Knowledge Management Portal

The key advantage of an enterprise-wide knowledge management portal is its contribution to sustained productivity and the simplification of operations. The ability to focus on business operations rather than the data is a major benefit of such a system. As a result, administrative effectiveness is increased.

In addition, it helps companies cut down on manufacturing expenses. Enterprise knowledge management software is a program that streamlines your organization’s access to information stored in numerous databases and other repositories. Since it relies on collected data to perform its duties, some communities may refer to it as knowledge community management software. An enterprise-wide knowledge management portal may increase efficiency and production by fostering closer cooperation across departments.

Document Management Sites

While Google Drive and Dropbox are not designed specifically for knowledge management, many smaller businesses begin with such a tool before upgrading to a more sophisticated knowledge management site. However, remember that the features of most common document management applications are somewhat limited.

If your whole staff is already familiar with and comfortable with Google Drive, it could seem like a good idea to remain with that, but a dedicated knowledge management site can save you a lot of time and effort in the long run.

Benefits of Making a Knowledge Management Portal

Now that you know what a knowledge management portal is, you must be wondering about its benefits, which we’ve listed below:

Which Platforms can be used as a Knowledge Management Portal?

Wondering about the best knowledge management portals? Try the platforms reviewed below:


Document360 is a knowledge management platform that may assist you in developing a self-service knowledge base for your clients and internal users. A robust search function is an essential component of any knowledge management platform. The built-in real-time search in Document360 is very effective since it is based on AI. Your consumers will appreciate being able to quickly and easily use the AI-powered search to discover answers to their difficulties. In addition, it has advanced features like enterprise-grade restore, back-up, and versioning capabilities, etc., as well as an uncompromised writing experience, a rich theme, built-in analytics, etc.

Document360 Interface

Document360 Interface

Key Features

Drawbacks: Quite expensive

Pricing: Free to $199 per month


Scribe is a knowledge management and exchange solution enabling teams to swiftly produce and share documentation. Scribe records your screen as you perform a procedure using the Chrome addon or desktop program, then converts your work into step-by-step instructions. These Scribes can be distributed through a link or incorporated into an existing information base. Shared Scribes in folders can also be accessed by teams, and several Scribes can be integrated with other information to create bigger Pages.

Scribe Interface

Scribe Interface

Key Features

Drawbacks: Difficult to customize the markups.

Pricing: Free to $23 per month

Final Words

A perfect and well-organized knowledge management portal can bring many unique benefits to your company. This may greatly affect your company’s ability to learn, make good decisions, and work together, and the kind of assistance you can provide to your customers. And we hope you’ve found the best Knowledge Management Portal after reading this article. Moreover, in case you’ve any questions or experience to share about knowledge management portals, please comment.


The Gemoo Team is committed to building products that help people effectively communicate and collaborate.

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