Despite the fact that ChatGPT is available to anyone free of charge, registration is necessary in order to gain access to this powerful generative AI tool. During the registration process, the user can choose his unique password that protects his account from unauthorized use.

The password can be easily changed at any time, and in fact this is recommended for maximum security. It’s also common to forget a password, necessitating an urgent reset. However, in rare cases the reset process may fail and the user might be stuck trying to set up a new password. This issue is usually not very serious and can be fixed with a simple action by the user.

This article will explain why the issue with password reset occurs and what you can do to resolve it quickly so you can continue interacting with the chatbot.

Why is ChatGPT Password Reset Not Working?

It’s important to understand that ChatGPT is deployed in the cloud and involves many interconnected systems, and user’s login credentials allow all systems to identify activity coming from that account. Since the chatbot is extremely popular and millions of people may be using it at any given time, it’s not shocking that the system occasionally fails to register that a password had been changed.

Why the ChatGPT Password Reset Not Working

Why the ChatGPT Password Reset Not Working

This issue can manifest in several ways on the user side, including:

In all of these cases, the user is effectively prevented from logging in with the new password and must first discover and eliminate the source of the problem.

The main cause of such issues is the pressure on the system, which processes a huge amount of information in real-time and may not always be able to promptly communicate the changes to the relevant instance. Network congestion or connectivity problems are thus responsible for the vast majority of instances where password reset isn’t working properly. An incorrect e-mail address or another detail entered during the password change could also cause a problem, as the server can’t accept the request when the associated data doesn’t match the existing entries in the database.

How to Change ChatGPT Password?

If you already have an account on the Open AI website but would like to change the password, this won’t take more than a few minutes of your time. However, it’s important to note that you can’t reset the password while you are already logged into your account, so if you are currently using ChatGPT you will need to log out or use a different browser.

Here is how to can reset your password for ChatGPT in a few easy steps:

Step 1. Navigate to Open AI website and click on the Login button if you already have an account

Step 2. After you enter the e-mail address associated with your account, click on the Forgot password link underneath it

Step 3. Check your e-mail inbox to find a message with a link enabling you to change the password

Step 4. Click on the link to go back to Open AI website and follow the on-screen instructions to set up and confirm a new password

Step 5. Try logging in to ChatGPT with your new credentials

5 Ways to Resolve the Issue with ChatGPT Password Reset

The password reset procedure outlined above is simple and intuitive, but unfortunately in some cases it might not result in immediate access to the chatbot. If you encounter the issue with ChatGPT password reset not working, you could try several potential fixes that have been proven successful in some situations. One of them might be sufficient to get around the error message and get your new password to be accepted on the Open AI website.

Fix 1. Check your connectivity

Any loss of active connection during the password reset process might invalidate your input and force you to repeat all the steps. Even if the wireless connection is stable, there could be a firewall or another network protection in place that prevents the operation from being completed. Try logging in through a different wireless network to eliminate any chance of this.

Fix 2. Delete old data in your browser

Web browser that you are using to access the Open AI website might have stored the old password somewhere, which prevents you from logging in with a new one. Clear out your cache memory, delete all cookies, and check your password manager before you try to access ChatGPT with a newly set password.

Fix 3. Disable the VPN solution

If you are using VPN solution to access the internet, it could be confusing the server and causing the website to reject your request for a password change. ChatGPT is a location-sensitive service and VPN could be obscuring the country from which you are logging in. By temporarily disabling the VPN while you connect to the Open AI website and complete the login process you can get around this obstacle.

Fix 4. Verify your account and access method

Since you can access ChatGPT with your Google and Microsoft credentials, you need to make sure you are using the same access method that you originally created the account with. Otherwise, the process of changing the password might not work. Completing the verification step is necessary, so if you haven’t gone through it yet that might explain the issue with resetting the password.

Verify your Account

Verify your Account

Fix 5. Inquire whether Open AI servers are down

In some cases, it’s simply not up to you. With so much traffic directed to the Open AI website, its servers sometimes fail to keep up, resulting in a downtime period. You can check on social media or the official webpage whether this is occurring, so if you determine this is causing the password reset problem you simply need to be patient and wait for the system to be fully restored.

FAQs about Changing the Password for ChatGPT

Why is ChatGPT password protected if it’s available for free?

Open AI may have provided free access to its base product, but it still aims to turn users into paying customers. The requirement to create a unique account serves to facilitate easier upgrade to premium service, while also allowing the administrators to identify and block users who break the rules.

Can I use my Google credentials to log into ChatGPT if I forgot my password?

ChatGPT provides users with a few alternative methods for logging in, but if you already used a mail address and custom password to access it, you won’t be able to switch to access with Google credentials. Instead, you will need to execute the procedure for resetting the password outlined above.

What to do if I forget the e-mail that I used to open an account with Open AI?

This is a more severe problem than simply forgetting a password, but it can be remedied as well. You will need to get in touch with a customer service agent and explain your predicament. If you can prove that you are the rightful owner of the account, you will receive instructions how to get it back.


When a newly designed software achieves global popularity within months, some minor issues with handling all the traffic are to be expected. Users who experience a problem while trying to log in to ChatGPT may be frustrated, but if they know how to fix ChatGPT password reset not working they have no reason to worry. All the solutions described in this article can be executed within minutes, so the user probably won’t have to wait too long to start chatting with AI again.


The Gemoo Team is committed to building products that help people effectively communicate and collaborate.