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Frequently Asked Questions

• What’s the policy of usage and free updates for one-time purchased plans?

  Any one-time purchase plan bought before 7/1/2024 will enjoy Lifetime Updates for FREE, including V2, V3, and all future versions!
  
  Starting from 7/1/2024, customers purchase FocuSee and can use the current version (e.g. Version 1) forever, but upgrading to the next major version (e.g. Version 2) comes at an additional upgrade cost.

• Is 30-day plan a subscription?

  No, it’s not a subscription and no auto-renewal. We will not charge you for another 30 days after your plan expires.
  
  Also, please note that one computer can only be bound with one 30-day plan during the period. In case you buy another 30-day plan before your current one expires, you can use it on another computer.

• How can I activate my FocuSee?

  Please sign up and log into your account using the email you entered when purchasing your plan. Once logged in, your FocuSee is activated automatically.

• How much cloud storage do I have if I buy a plan?

  Each account can get 1GB of cloud storage for free, and please notice that there’s no accumulated storage from multiple purchased plans for one single account. For more cloud storage, you can upgrade in-app.

• When I get a new computer, is 1-computer plan transferable from my old computer to the new one?

  Yes, if you upgrade your computer, just contact us and we'll unbind your plan from your old computer, and then you can use it on the new one, regardless of the computer operating system.

• My computer has both Windows and macOS. Can I switch between both systems with a 1-computer plan?

  No. Whichever system you first activate the 1-computer plan on is the only system where you can use it. If you need to use FocuSee on both systems, please purchase the 2-computer plan.

• What’s your refund policy?

  You can contact us to ask for a refund for a one-time purchase plan within 30 days of purchase. No refund is available for a 30-day plan.

• Is there an education discount?

  Yes. Please contact us to apply for an education discount. Available for students, teachers, and staff.

• Is there any limitation on video duration?

  No, there’s no limit on the duration of recording. But please note that the longer your recording is, the more time it needs to render and export.

• Can I try FocuSee before purchasing?

  Yes, FocuSee offers a free trial. You can explore all features, except interactive video and online sharing, and export one satisfied video in up to 4k locally on your computer with a watermark for free.