Gemoo Snap FAQs – Troubleshooting

We value your experience with Gemoo Snap. But if you have encountered any technical issues during the process, please send us a log file for further investigation.

What to Do When Encounter Technical Issue?

A log file is a file that records events that occur within Gemoo Snap. When troubleshooting an issue with the tool, we may need the logs. They can easily be retrieved via the Gemoo Snap menu bar “…”, and click the “Feedback” button.

It is easy to send the log file:

Launch Gemoo Snap > Click the Menu Bar  “…” > Click the “Feedback” button.

Locate the log file  > Drag the log file to the attachment > Type the necessary info in Feedback page > Click Send button.