Here you will know the most frequently asked questions with answer about the General Settings for Gemoo Recorder, like how to update it, how many languages does Gemoo Recorder support, how to resize camera when using Gemoo Recorder, etc.
What to do if I am unable to download/install Gemoo Recorder on Computer?
How to Uninstall Gemoo Recorder?
How Many Languages Does Gemoo Recorder Support?
How to Manage Video Recording Quality?
What to Do When Gemoo Recorder Requests to “Enable Permissions to Install Speaker Driver”?
If you fail to download or install Gemoo Recorder on your computer, please try these instructions to solve this issue:
a. Please make sure the Internet connection on your computer is stable when you try to download or install Gemoo Recorder.
b. Please check that all anti-virus and firewall software is temporarily disabled on your computer.
c. If problem persists, please try to copy & paste the download in the browser to download Gemoo Recorder.
d. If you need any further assistance, you can also contact our support team here for further assistance.
To uninstall Gemoo Recorder on your computer, please follow the steps below.
Open Finder > Click Applications > Find Gemoo Recorder> Right-click Gemoo Recorder to choose Move to Trash > Right-click Trash to select Empty Trash.
Open Control Panel > Choose Programs > Click Programs and Features > Find Gemoo Recorder > Right-click Gemoo Recorder to Uninstall/Change.
We are adding new features to the updated version. To ensure you enjoy the new features. Please check if there is a newer version periodically to optimize your experience. There are two ways to update Gemoo Recorder to the latest version. One is to check for updates from Gemoo Recorder directly.
The other one is to download the latest version of Gemoo Recorder from our official website straightforwardly.
Currently, Gemoo Recorder can only support English. We will fulfill Gemoo Recorder to support more languages as soon as possible.
To ensure the quality of the video recording, we have three resolutions for you to choose:
Please click More Settings>Select the Resolution option> Choose the Resolution you need.
When you are using the “Screen & Camera” or “Camera Only” function, you will see a menu bar at the bottom of your avatar.
In the bottom menu bar, you can:
1Select small camera
2Choose default camera
3Choose full screen
Some customers encountered the issue that Gemoo Recorder Requests to “Enable Permissions to Install Speaker Driver”. This window will pop-out if speaker driver has not been installed automatically. The speaker driver is necessary when record an audio. If you have encountered the error below, please follow the suggestions below to install the Speaker driver manually.
Tap the Finder icon and open it, then please click Applications icon in the left side column.
If you don’t have that left bar containing Applications then its probably hidden and you have to:
1) Go to the top of your MacBook, look for the ‘Go’ button/option.
2) Click Applications.
Find Gemoo Recorder app and right-click it> click “Show Package Contents”.
Find the Gemoo Speaker.driver file under the path below:
/Applications/Gemoo Recorder.app/Contents/Resources/Gemoo Speaker.driver
Copy “Gemoo Speaker.driver “ file to the path: /Library/Audio/Plug-Ins/HAL
This step might request to enter the login password, please enter the user name and password.
Now, the driver has been installed, please reboot Mac to run Gemoo Recorder app.
Questions, comments, concerns? Contact us here.